You don't need an account to order from us. However, we do advise you to create an account.

This way you can view all your orders, your favorites, manage your invoice and shipping addresses. That way you don't have to fill in any more details with your next order.

Furthermore you get more promotions and discounts when you have an account!

If you're having trouble logging into your account, please visit our login page and follow the instructions to reset your password.

You can click the button "Forgot Password". You will be asked to enter the email address linked to your FAT account. Then you'll receive an e-mail with a link sent to with further instructions to reset your password.

No items are not being reserved so if you really want something get it fast! But don’t worry, if you missed out on your items, you can always ask to be notified when it’s back in stock.

You can sign up with your e-mail to be notified when an item is back in stock. We drop weekly new items and restocks.

As soon as we have shipped your order, you will receive an email from us with the track & trace code. This way, you can check when your new FÀT item will be delivered.

You can also always send us a message through chat and we'd be happy to take a look for you.

Please contact us by e-mail,hello@folieatrois.be. We are happy to start an investigation on your behalf!

*We are not responsible for any losses during shipment.

No items are not being reserved so if you really want something get it fast! But don’t worry, if you missed out on your items, you can always ask to be notified when it’s back in stock.

If you haven’t received a confirmation e-mail, please also check your spam box first. If you still don’t see anything, you can always contact us via chat or mail. We’ll try to correct the mistake as soon as possible for a seamless delivery.

We completely get it, we change our minds too!

Unfortunately, once an order is placed, it can no longer be changed or canceled. Please, before you checkout always check all your information.

For urgent matters like wrong shipping address please contact us as quick as possible, we would do our most to try and change the address but can’t guarantee it.

Please contact us by e-mail, hello@folieatrois.be or chat with your order number, the name of the item that's missing.

We are happy to help you solve the problem!

Please contact us by e-mail, hello@folieatrois.be or chat with your order number, the name of the item that's missing.

We are happy to help you solve the problem!

Please contact us as soon as possible via chat or email. We’ll try to correct the mistake as soon as possible for a seamless delivery.

Please be aware that in that case we are not responsible for this mistake, should your parcel be returned to us.

Please contact us as soon as possible via chat, email or telephone. We’ll try to correct the mistake as soon as possible for a seamless delivery.

Please be aware that in that case we are not responsible for this mistake, should your parcel be returned to us.

As soon as we have shipped your order you will receive an email from us with the track&trace code. This way you can check when your new FÀT item will be delivered.

Depending on the destination, we'll choose a shipping company we deem appropriate. For all national orders we mostly send with Bpost. For the rest we use a mix of UPS, DPD, Postnl and DHL.

Yes, sure! Select the country in which you would like your order to be delivered during checkout. Once you have selected a country, you will be able to view all available shipping options.

*Please be aware some countries may be subcontracted to import duties.

Within Europe, all orders are excluded from duties and or taxes!

Usually your order is processed and shipped within 1 to 2 working days. As soon as your order has been shipped you will receive an email with the track & trace code so you can track your order.

We offer free shipping for purchases from €50 in Belgium. For other countries or orders below that amount you’ll find an overview down below.

First, you should always verify if your code is not expired and if the discount is valid on the items in your cart and if you’ve reached the minimum amount.

Still not working? Let us know via chat, and we’ll be happy to help!

Yes, we do! We can choose any amount. You can also choose between a digital or physical gift card.

When it comes to gift cards, we've got you covered! You have the freedom to select your desired amount, whether big or small. Moreover, we offer the choice between digital and physical gift cards, catering to your convenience.

Depending on the destination, we'll choose a shipping company we deem appropriate. For all national orders we mostly send with Bpost. For the rest we use a mix of UPS, DPD, Postnl and DHL.

You can use the code mentioned on your gift card. This code can be used at checkout.

At checkout, you can fill in your code in the "discount code" box!

When finalizing your purchase, be sure to utilize the 'discount code' box to enter your code.

Gift cards are always excluded from discounts and promotions. Other discounts vary on what the promotion entails. You can always find more information in the mail announcing the discount, our social media, or you can always send us a message. We’re always happy to help!

We currently offer payment by Bancontact, PayPal, iDeal, any debit/credit card or bank transfer.

We made a blog post about this with everything you need to know on how to take care of your jewelry. Check it out!

Depending on the destination, we'll choose a shipping company we deem appropriate. For all national orders we mostly send with Bpost. For the rest we use a mix of UPS, DPD, Postnl and DHL.

You can use the code mentioned on your gift card. This code can be used at checkout.

At checkout, you can fill in your code in the "discount code" box!

When finalizing your purchase, be sure to utilize the 'discount code' box to enter your code.

Gift cards are always excluded from discounts and promotions. Other discounts vary on what the promotion entails. You can always find more information in the mail announcing the discount, our social media, or you can always send us a message. We’re always happy to help!